Ivory Wool Flatweave Rug Modern Chunky Felted Soft Living Room Carpet
Shipping Policy
Please see our shipping policy below for shipping costs and order processing information.
Shipping area: Currently only available within the United States.
Wanliad provides free shipping on orders over $60 in the continental United States, and only charges a flat fee of $5 for orders under $60.
Processing Time: Orders will be processed and shipped within 1-3 business days (Monday to Friday).
Order Cut-off Time: Orders placed before 5:00 PM on weekdays will be processed on the same day; orders placed after the deadline will be processed the following day.
Estimated Delivery Time: 3-9 business days. We work with carriers such as UPS, FedEx, and DHL to ensure safe and timely delivery.
Estimated Delivery Time from Order Placement to Receipt: 4-12 business days.
After your order is shipped, you will receive a confirmation email with a tracking number and link to track your package.
Unforeseen Delays: Factors beyond our control, such as extreme weather or peak shipping seasons, may affect delivery.
Address Change: Please carefully confirm your shipping address before placing your order. The address cannot be changed after the order has been shipped.
Taxes: We do not charge any taxes or fees on goods. All prices displayed on our website are final prices.
If you have any further questions regarding shipping, please contact our customer service team at service@wanliad.com.
Refund Policy
This policy applies to all home textiles purchased through Wanliad, including rugs, sofa covers, cushions, throw pillows, and blankets.
1. Return Period:
Within 30 days of receiving the goods.
2. Return Conditions:
Goods must be in perfect condition.
Items must be brand new, unused, and untreated (not washed, cut, ironed, or otherwise altered to avoid affecting their resale).
Customers must provide proof of purchase (order confirmation email or order number).
3. Return Shipping Costs
If the return or exchange is due to Wanliad's fault, such as incorrect shipment or product defect, the customer is not liable and will not incur any costs.
If the return or exchange is due to personal reasons (such as incorrect size or dislike of color), the customer will be responsible for return shipping costs.
4. Non-Returnable Items
Items beyond the return period.
Items damaged (e.g., snags, holes, etc.).
Items showing signs of use (e.g., obvious creases). 5. Return Process
Please use the Contact Us page or contact our customer service team directly via email (service@wanliad.com) to request a return.
Our team will review your request and respond within 1-2 business days to confirm whether the return meets the requirements.
If approved, we will provide: a return address and return instructions.
Please return your item according to the return instructions provided by our team.
6. Refund Processing Time
After receiving and confirming your return, we will process your refund within three business days. We will send you a refund confirmation email upon completion.
The refund will be returned to the original payment account used at checkout. The refund arrival time depends on the bank's processing speed.
7. Product Defects:
If the product has defects (e.g., snags, holes, stains, etc.), please contact us within 48 hours of receiving the product and provide photographic evidence. We will process your refund.
8. Exchanges
We do not offer direct exchange services. If you need an exchange, please contact our customer service team to initiate the return process and then place a new order.
9. Order Cancellation
Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed. Once an order has been processed and shipped, it cannot be cancelled.
If you need to cancel your order, please contact our customer service team.
If you have any further questions regarding returns, refunds, or exchanges, please contact our customer service team: service@wanliad.com.
Three reasons to choose Wanliad:
2. We firmly believe that a superior shopping experience comes not only from good products, but also from meticulous service. From pre-order consultation to after-sales support, our customer service team strives to make you feel valued at every step.
3. Within 30 days of receiving the goods, you can apply for a return regardless of whether you dislike the style, the size, or the quality does not meet your expectations, as long as the goods remain unused and do not affect resale.